Beggs Loyalty Programme Terms and Conditions

These terms and conditions of the Beggs loyalty program govern the rules for the participation of buyers in the loyalty program operated by Simply nature s.r.o., with registered office at Zbraslavská 22/49, Malá Chuchle, 159 00 Prague 5, Czech Republic, ID: 10819321, registered in the commercial register at the Municipal Court in Prague, section C, insert 348990, as the seller and operator of the online store available at the internet address https://www.beggs.cz/ (hereinafter referred to as "internetový obchod“).

The terms follow the seller's terms and conditions and regulate in more detail the current rules for obtaining and applying loyalty points, loyalty program levels and benefits associated with participation in the loyalty program.

1. Introductory provisions.1. The loyalty program of the seller, the purpose of which is to support buyers when purchasing goods in the online store.

1.1. The Beggs loyalty program is a voluntary customer program of the seller, the purpose of which is to support buyers when purchasing goods in the online store and to provide selected benefits to registered customers.

1.2. The loyalty program is operated through the web interface of the online store and is available only to buyers who have an established customer account.

1 points, rewards and benefits provided as part of the loyalty program are not cash, electronic money, or a means of payment and cannot be exchanged for cash or other monetary compensation.

1.4. If these terms and conditions of the loyalty program do not stipulate otherwise, the terms and conditions of the seller shall apply to participation in the loyalty program.

2. Participation in the loyalty program

2.1. A buyer who has a customer account set up in the online store can become a member of the loyalty program. The buyer becomes a member of the loyalty program by registering a customer account, unless otherwise specified by the seller.

2.2. Participation in the loyalty program is intended only for buyers acting as consumers, unless otherwise determined by the seller in a specific case.

2.3. The buyer is obliged to provide true, correct and up-to-date information during registration and throughout participation in the loyalty program. The buyer is responsible for the correctness of the data given in the customer account.

2.4. One buyer may have only one customer account and only one participation in the loyalty program. The seller is entitled to cancel duplicate accounts or merge point balances if the technical possibilities of the online store allow this.

3. Earning loyalty points

3.1 The buyer receives loyalty points for purchases made through the online store. item..2. The purchase price of goods actually paid by the buyer after taking into account any discounts is included in the purchase price of goods actually paid by the buyer after taking into account any discounts. unless the seller stipulates otherwise in a specific case.

3.2. The purchase price of the goods actually paid by the buyer, after taking into account any discounts, is included in the amount decisive for crediting loyalty points. The purchase price of the goods actually paid by the buyer, after taking into account any discounts, is included in the amount decisive for crediting loyalty points. This amount does not include the costs of transport, payment, packaging, gift vouchers or other similar items, unless the seller stipulates otherwise in a specific case.

3.3. The seller can also credit the buyer with loyalty points for other activities specified in the online store, in particular for registering to a customer account, birthday activity, following the seller's profile on social networks, leaving a review or signing up for a newsletter, if such a method of obtaining points is currently allowed by the seller.

3.4. The specific methods of obtaining loyalty points, the number of points credited for individual activities, the conditions for their attribution and information on whether a given method of obtaining points is currently active are listed in the loyalty program within the customer account and/or in these terms and conditions of the loyalty program.

4. Loyalty program levels

4.1. According to the number of earned loyalty points, buyers may be classified into individual levels of the loyalty program, which may include Silver, Gold and Beggs Diamond Club levels in particular.

4.2. The Silver level is the basic level of the loyalty program and is usually available from 0 loyalty points.

4.3. The Gold level is a higher level of the loyalty program and is usually available upon reaching at least 400 loyalty points.

4.4. The Beggs Diamond Club level is the highest level of the loyalty program and is usually available upon reaching at least 700 loyalty points.

4.5. The seller is entitled to change the boundaries for inclusion in individual levels. The placement of the buyer in a specific level is governed by the current technical settings of the loyalty program and the status of loyalty points recorded in the buyer's customer account.

5. Rewards and benefits

5.1. As part of the loyalty program, the seller can provide buyers with one-time rewards and permanent benefits. One-time rewards are usually provided upon reaching the appropriate level of the loyalty program or upon meeting the conditions specified by the seller. Permanent benefits may be available to the buyer for the period during which he is included in the relevant level of the loyalty program.

5.2. The Silver level represents the basic level of the loyalty program. S there is usually no permanent benefit associated with this level. In particular, one-time rewards may be available to the buyer at this level, for example a discount on selected products or collections, free shipping in exchange for loyalty points or other one-time rewards, always according to the seller's current offer.

5.3. In the Gold level, the primary benefit can be free shipping to the extent set by the seller, approximately once a month. The one-time rewards listed for the Silver level, or one-time rewards more attractive or advantageous compared to the Silver level, may also remain available to the buyer assigned to this level. The seller can also set a permanent benefit for this level, especially a discount on selected products or collections.

5.4. The Beggs Diamond Club level represents the highest level of the loyalty program. The primary benefit of this level can be free shipping to the extent set by the seller, roughly up to 2x per month. All the benefits mentioned for lower levels may be available to the buyer classified in this level, usually in a higher or more advantageous range, both in the form of one-time rewards and permanent benefits. For this level, the seller can also set the possibility of receiving a free gift, a product discount or a one-time discount on a selected product or collection.

5.5. Specific rewards and benefits may be limited in time, quantity, value, to selected goods, collections, orders, methods of transport or other conditions specified in the online store or in these terms and conditions of the loyalty program. The seller is not obliged to provide all rewards and benefits at the same time and is entitled to continuously change, supplement, replace, limit or cancel them.

6. Use of loyalty points and benefits

6.1. Loyalty points and benefits can only be redeemed in the manner enabled in the online store, in particular through the customer account or the relevant interface of the loyalty program.

6.2. Loyalty points cannot be applied retroactively to already completed orders, unless the seller expressly allows otherwise.

6.3. Loyalty points and benefits are not transferable to another person, they cannot be assigned, sold, donated or otherwise transferred outside the buyer's customer account.

6.4. Discounts, rewards and benefits provided as part of the loyalty program cannot be combined with each other or combined with other discounts or promotions, unless the seller expressly states otherwise.

6.5. The use of loyalty points or benefits may be subject to the minimum order value, the availability of goods, a specific method of transport or other conditions specified by the seller.

7. Validity of points, return of goods and deduction of points

7.1. Unused loyalty points are forfeited after 12 months from their crediting to the buyer's loyalty program, unless the seller sets a longer period of validity.

7.2. If the buyer withdraws from the purchase contract, returns the purchased goods, cancels the order, does not pay the purchase price or the order is canceled for any reason, the seller is entitled to deduct from the buyer the loyalty points obtained in connection with such an order and adjust the status of the loyalty points as if the given purchase had not taken place.

7.3. In case of partial return of goods or partial cancellation of the order, the seller is entitled to deduct the corresponding part of the loyalty points.

7.4. If the buyer applied loyalty points, a reward or a benefit for an order that was subsequently cancelled, returned or not paid for, the seller is entitled to decide on the re-attribution of the applied points or the termination of the relevant reward or benefit depending on the nature of the specific situation and the technical possibilities of the loyalty program.

8. Obligations of the buyer and misuse of the program

8.1. The buyer is obliged to use the loyalty program honestly, in accordance with these conditions, the seller's terms and conditions, good manners and the purpose of the loyalty program.

8.2. Buyers may not abuse the loyalty program, especially by creating duplicate accounts, making fictitious orders, purposefully returning goods, unauthorized acquisition of points or circumventing the technical rules of the program.

8.3. In case of violation of these conditions, the seller is entitled to withdraw loyalty points from the buyer, cancel the provided reward or benefit, limit the possibility of drawing benefits or exclude the buyer from the loyalty program.

8.4. In case of serious or repeated violation of the terms of the loyalty program, the seller is entitled to cancel the buyer's participation in the loyalty program; this does not affect the seller's right to withdraw loyalty points, rewards or benefits obtained in violation of these conditions.

9. Exclusions from the loyalty program

9.1. Loyalty points, discounts, rewards and benefits provided as part of the loyalty program are not applicable to goods that are excluded by law, in particular to initial infant formula and food for special medical purposes.

9.2. The seller is entitled to unilaterally exclude other goods, collections, brands, orders, events or other groups of cases from the loyalty program, especially in such a way that it will not be possible to earn loyalty points, apply loyalty points, discounts, rewards or other benefits. The seller will state such an exclusion in the online store, in these terms and conditions of the loyalty program or in the terms and conditions of a specific benefit.

10. Changes and termination of the loyalty program

10.1. The seller is entitled to change, supplement, restrict or cancel these terms of the loyalty program, the rules for obtaining and applying points, the limits of individual levels, rewards, benefits and the technical settings of the loyalty program at any time. Changes to the conditions do not affect the buyer's rights that arose before the change came into effect, especially rewards or benefits that have already been properly applied, unless it is clear otherwise from the nature of the specific reward, benefit or technical setting of the loyalty program.

10.2. The seller is entitled to suspend or terminate the loyalty program at any time, even without prior notice to the buyer. In the event of termination of the loyalty program, the seller may establish a transitional period for the application of unused loyalty points. Unless the seller stipulates otherwise, unused loyalty points expire on the day of termination of the loyalty program.

10.3. The current wording of these terms and conditions of the loyalty program is always decisive for participation in the loyalty program from the date of its publication in the online store, unless a later effective date is set by the seller.

10.4. The seller recommends the buyer to regularly monitor the current wording of these terms and conditions of the loyalty program and the information provided in the loyalty program, especially in the customer account.

These terms and conditions of the loyalty program take effect on October 1, 2026

In Prague on September 27, 2026